If you’re in the travel and tourism business, excellent customer service is more important than ever – in such a competitive market, it can be the one thing which separates you from the competition. Not only that, a dissatisfied customer who has received poor customer service is a dangerous weapon – for it can take just one bad review on a travel website to turn future customers away.

So how, as a business owner or operator, can you use the right methods of communication to ensure that you create happy customers, each and every time?

The answer is simple – make sure that bulk SMS is a vital part of your customer communication strategy. Bulk SMS is a straightforward and highly effective way to ensure that your customers receive updates, confirmations and key information about their holiday or service purchase – without the risk of losing vital emails to the mercies of a junk folder or wasting your customers’ precious time on the phone.

Send SMS to customers of travel agencies, tour operators and airlines

SMS mobile marketing is used by low cost airlines, tour operators and travel agencies to improve customer service, multiply bookings, promote special promotions and last minute offers, and acquire new sign-ups and bookings fast. SMS travel and SMS leisure allow lasting, solid relationships to be built between companies and travellers.

So how exactly does differing parts of the travel and tourism industry use bulk SMS to best effect? Here are just a few examples on how SMS is the travel industry’s best friend.

1. Booking Reservations Confirmed by SMS
When a customer has made the important decision to book your transport, accommodation or tour, it makes good business practice to immediately confirm that booking or payment so that they have a record of their reference number and the comfort of knowing their booking has been received. via a simple SMS message to their mobile number, you’ve provided them with a record which they can carry with them at all times – particularly important when travelling and access to email isn’t always available.

2. Change of Itinerary or Booking Details? An SMS seals the deal
Holidays and travel bookings are often subject to changes on both sides. Whether it’s a last-minute change of plan to the customer’s arrangements, or unavoidable transport delays, bulk SMS is the fastest and most secure way to ensure that those important details are transmitted quickly, wherever the customer happens to be. SMS is a better bet than a phone call, for information such as flight numbers, time of arrival or other facts are already written down – meaning that there’s no chance of misunderstanding or miscommunication.

3. Self Catering? SMS creates great communication without undue disturbance
Many people choose self-catering accommodation for the simple reason that they require a peaceful, uninterrupted holiday period. SMS messages can be read at the customer’s convenience and don’t interrupt the flow of their holiday. Use bulk SMS to communicate messages such as where to find the key, emergency contact numbers and names, or even just to welcome them to their holiday cottage or apartment. Even if this information has been sent through on email previously, that email printout can often be the one thing which is left behind – so by confirming details by SMS message, you’re ensuring that your customer has all the information they need to hand.

Bulk SMS is simple to operate and by using a Pay As You Go service, it’s cost-effective for even small companies to operate – there’s no requirement to sign up for a contract and you can manage your spend easily. You don’t need special equipment or even a high level of IT knowledge to connect with your customers via Shreeweb bulk SMS, for there’s a selection of easy-to-use software solutions available, which are all free of charge to users.

How can travel agencies and tour operators benefit from SMS mobile marketing?

Mobile brochures
Customers can send an SMS contact to XXXXXX with “YOUR AGENCY NAME + brochure Sardinia + their email address” to receive a PDF of the entire brochure directly to their email address.

Generate new contacts
Encourage potential customers to join your SMS club by publishing the number XXXXXX plus a keyword (e.g. YOUR AGENCY NAME) to let them know about last minute deals, promotions and news.

Improve customer service
Text customers on their departure date with their flight time and terminal. Further CRM SMS could be sent at a later date to maintain the relationship (e.g. birthday wishes message with a discount voucher), and encourage them to book again and again.

Announce promotions
Use SMS to announce special offers (discounts on hotels, flights, travel packages, organised tours) during low season to encourage customers to book – which they can do by sending an SMS which is then forwarded to your e-mail address.

Health Care

For Hospitals / Pharma industry, the time plays a crucial role in their patient’s life – a delay of a minute can cause a great loss to the health / life of the patient. The responsibility of the health care units is to deliver their medical services uninterruptedly and quickly to the deceased person. Health care industry has recognized the importance of maintaining a continual relationship with the patient even after the patients recovery.

The stock exchange firms usually update their customers on the flexibility and fluctuations of stock rates by sms, as they suggest the options for making the right investments with the real time. Our mobile messaging services gets easily integrated into the trading system of the stock market softwares and are very cost effective which helps the stock exchange industry to get a great value added services at a cheap cost.

The bulk SMS services can directly get in touch with the target customers , like the messages are understandable easily with the customers profile in  very smart and quick way.

What is HLR ?
A Home Location Register (HLR) is the database of mobile subscriber information for a wireless carrier’s network. It is the real-time list that matches phones, phone numbers, user accounts personal details and service plan information. It also keeps track of the user’s location on the carrier’s network, (or another carrier’s network if roaming,) so incoming calls can be routed through the correct tower.

How HLR is related to SMS ?
Mobile Number Portability (MNP) is been used now all over the world. In some countries, you can port you number to other operator within 20 minutes. This allows mobile phone users to change to an alternative network for better service and prices without changing their original number. With high portability rates among the users all over, it has become increasingly difficult to deliver SMS on these numbers. Many a times, the SMS are been send on the earlier network where it is failed as the number is not found in their registry. This use to fail SMS on ported number. Hence it became the need of an hour to deliver SMS to ported number. This lead to the use of HLR Lookup for SMS.

HLR Lookup service allows you to identify numbers ported to another network (MNP) and any invalid numbers. HLR Lookup is available for all operators. HLR technology delivers results rapidly and accurately through HTTP or SMPP API. HLR Lookup has now became fundamental tool for your SMS campaign. Thus, HLR is especially valuable in markets where number portability is high.

Shreeweb HLR Lookup service allows you to check the validity of a mobile number, reducing your costs spent on undeliverable messages due to ported number or dead numbers.

HLR Lookup helps you clean up your contact data base of all those wrong, dead or inactive numbers. You can also use HLR Service to find whether the number is in roaming outside the country. You can then filter these numbers and then target the numbers which are only in the country or in your territory.

Key Features of HLR Service:

• Determines if the number has been ported to another mobile network.
• Confirms if the number is valid or invalid
• Indicates if the subscriber is available to receive SMS
• Shows error code preventing SMS delivery
• The results include MSISDN, IMSI, MCC (Country), MNC (Operator) and Status
• Global coverage
• It can also be used to check if a subscriber is reachable or if the user is absent (i.e. has turned off the phone).

Why HLR Lookup Service?

• Save Money – No more sending messages to invalid numbers
• Cleans Database – Prompt for contacting client or colleague for updated details
• Fraud Prevention – Knowing the location and the IMSI helps with authentication
• Improve Customer Relations – Stop your customers from receiving unwanted calls while abroad
• Allowing you to control the challenges of Mobile Number Portability (MNP)

Who should use HLR Lookup?

• Financial Institute
• Marketing companies
• Call centres
• Emergency Departments
• SMS Aggregators
• Large Corporates

How often one should do HLR lookup?
It is recommended that you clean your database at regular interval for effective campaign and better communication with clients.

Addressing your potential customer personally with a mail, email or SMS is a good marketing strategy but the question that is asked is how to do it in a large scale. The answer is there now. It is bulk SMS. The technology is already there to address number of cell phones at one instance.

SMS mobile marketing is become the communication channel of choice for associations, clubs, and foundations everywhere with an option of directly contacting members on their mobile phones, and the immediacy of sending and receiving. The cost of text messages is much cheaper than newsletters, printed materials, and magazine or radio ads, with a high ROI. The SMS service is easy to use from any computer.

The open rates for text messages are much higher than the open rate for emails. This could be due to the fact that email accounts contain a higher percentage of spam due to the ability to receive messages from unknown senders without opting in. Customers are therefore much more suspicious of email messages and opening attachments containing viruses, etc which could result in your messages being accidentally deleted or left unopened by your customers, whereas text messages are much more personal method of communication due to the personal nature of mobile handsets.

Again, the fact that marketing SMS messages are opt-in only means that your customers will want to receive your messages. SMS alerts help you to receive on spot information from various industries. Wherever you are, the place doesn’t matter, you can receive message.

Uses of SMS are increasing day by day. Whether you are using it for promotional purpose or for Banking transactions, Whether you are running a Educational Institute or any Temple, Church or other religious institute you may have used SMS for your need to inform people about upcoming activities. SMS have played such a role, that we can’t imagine our life without it.

Now-a-days, SMS are even used for verification purposes to keep fake sign up’s away from the website or to save multiple registration. Verification can be used by industries for as many reasons. It is used by Sales department in all major companies to ensure accuracy of their leads mobile numbers, which in turn can streamline sales of that company. It is also used by many companies who keeps database of Mobile numbers for their related service. It helps to build a clean Database of users registering on their system. SMS are also used to keep fraudulent transactions away by the Bank Websites by sending mobile code for authorizing payments or changing passwords by making online transactions easy and secure without any delayed OTPs. Also it can be used to confirm orders placed offline by confirming the mobile numbers of customer.

Become Bulk SMS and Voice SMS Distributor or Reseller (Lifetime Oppurtunity). We provide softwares, apps, websms panels and fully customizalbe interface with branding and white label reseller or distributor panel with worldwide coverage and sms  and voice at cost effective prices for reselling and retaining the profit margins with a very low cost setup fees and even free in rare and exceptional cases.

Broadcasting new products and services via print, radio and television has become expensive now these days. All these avenues and corporate industries whether large or small need highly skilled people who demand enormous amount of money to create eye catching and result oriented sales and marketing campaigns. In such scenarios, bulk SMS has come as a boon in disguise. This trendy, economical and reliable advertising gateway has opened up a promising new vista to market goods and services at the fraction of the cost of traditional methods.

You must be sending SMS locally using your mobile and may be internationally as well. However, there are many things which are not supported by normal SMS which you send using your mobile phone. For Example, Sending in Bulk, Sender ID, Scheduling SMS, FLASH, UNICODE messages and lot more. Also there are high price and validity issue. The prices charged by your operators are usually high for both National and International messaging as compared to what we charge per sms through our mobile based apps available in Android, Symbian and Blackberry connected to internet also you get unlimited validity on your purchases.

Voice over IP (VoIP, abbreviation of voice over Internet Protocol) commonly refers to the communication protocols, technologies, methodologies, and transmission techniques involved in the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, voice over broadband (VoBB), broadband telephony, IP communications, and broadband phone.

Bulk Voice SMS is used to send Voice SMS from PC to mobile user to a mass or large group of people at a single click with the help of bulk Voice SMS Web based or Desktop based applications or software. Although, bulk Voice SMS services can be used in various ways depending on organization to organization. It is used by media companies, enterprises, banks and consumer brands for a variety of purposes including entertainment, mobile alert, for providing informational services, enterprise and mobile marketing. As we can see the purpose of availing this service differ the cost and quality or service of SMS differ. You might be thinking how the quality of an Voice SMS can differ. It can differ when you see that an Voice SMS does not reach to the client in time.