Monday, March 11th, 2013

Usage of Bulk SMS Services in Healthcare and Hospital

Health Care

For Hospitals / Pharma industry, the time plays a crucial role in their patient’s life – a delay of a minute can cause a great loss to the health / life of the patient. The responsibility of the health care units is to deliver their medical services uninterruptedly and quickly to the deceased person. Health care industry has recognized the importance of maintaining a continual relationship with the patient even after the patients recovery.Missed appointments are a waste of money and make the health service less efficient, due to longer waiting times. A letter or phone call to remind patients of check-ups and appointments are costly and time-consuming. By using Shreeweb SMS Messenger you can schedule memo texts for the whole week, which are then sent automatically on the day of the appointment. Our SMS Receive/Reply service offers patients the chance to cancel the appointment if necessary, letting you offer the slot to another patient. Send SMS healthcare, SMS doctors’ surgeries, SMS pharmacy and SMS hospitals messages for:

  • Test/appointment memos
  • Check-up memos (e.g. dental appointments)
  • Vaccination memos

Booking service

Thanks to the Receive SMS service, you can let patients book blood tests and examinations, and cancel, confirm or reschedule appointments via SMS. You can avoid the costs associated with missed appointments, and supply a fast, efficient SMS booking service.

What if you have no mobile numbers available?

There are various ways of gathering mobile phone numbers:

  • By simply publishing on all promotional materials (brochures, posters, leaflets, websites, etc.) “Send an SMS to +39 339 99 41 52 52 with the words NAME OF YOUR CLINIC”
  • If you have a website, by adding a registration form where users can enter their mobile numbers
  • By asking patients for their number directly, during appointments.


  • Appointment reminders
  • Improve communication
  • Decrease long queues
  • Communicate results of diagnostic tests
  • Launch campaigns about health issues
  • Send diet and health tips to patients at home who require special diet
  • Enhance access of disabled people

VAS in health care is:

  • Cost Effective: Mobile messaging helps the medical units in providing value added services at a marginal cost.
  • Targeted: Specific message are conveyed based on the patient’s profile.
  • Anywhere/Anytime: Mobile is always with the patient.
  • Personal: Highly effective as communication to an individual.
  • Automated: Automatic relay of critical information at the defined time period.

Category: Bulk SMS
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