IT HELP DESK SERVICE

As enterprises are under tremendous pressure to reduce cost for improving customer service, SLA management, Cost control and risk management, they strive to deliver proactive and comprehensive support to its end users. Our IT help desk services helps our customers with an improved quality of services for their own customers and clients by ensuring consistent quality and efficient problem resolution tactics and techniques. Our IT helpdesk handles everything from operating system applications to complex computer software and hardware problems. We work with each of our clients to design a specific Service Level Agreement (SLA) to meet their particular support services. Support requests such as calls, email, fax or live chat all are reviewed and monitored by QA and managers to ensure Service Level Agreements and search for ways to improve help desk services.

It is an very important and critical part that organizations use quality cost effective support services to assist their staff, customers, agents, partners and consultants. We provides you the freedom to focus on your core competencies while giving your employees and customers with pleasant and satisfying help desk experience by providing quality service that helps to maintain secure reputation for your industry. Our IT helpdesk helps you save a lot of money by providing you an efficient workflow for your processes to improve customer satisfaction levels and gain competitive advantage in marketplace.

We provide you an smooth transition in order to enable a clickaway startup and hassle free service to optimize existing client investments in technology to keep startup costs low and flexibility of the solution to scale to additional numbers / types of applications

We try to,

  • Improve your customers satisfaction and experience.

  • Help you save a lot of money.(cost efficient)

  • Improve quality of customer service.

  • Improves efficacy of your business processes and workflow for maturity.

  • Centralized incident resolution, request management and reporting.

  • Lower your technical support costs.

  • Improve your industry's reputation.

  • Helps you operate 24x7.

  • Provides different way of communication channels such as email, chat, phones, sms.

  • Reduce your management headaches.

  • Performance management and reporting.

  • Knowledge base creation and updation.

Last Updated on Saturday, 31 October 2009 19:09
 
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