Our VoIP solutions help small and medium businesses to combine contact business tools and your existing Customer Relationship Management (CRM) system that helps you deliever an optimal customer experience using our advanced IP telephony services and products that drives business value for each and every customer interaction. Our VoIP solution helps you to increase sales, improve marketing tactics, provide better customer service and satisfaction to improve their prospects more effeciently. It allows you to have unified messaging, auto attendants, inbound and outbound calling facility as well as easy to use web control panel.

Key Benefits:

• Help your business deliver better customer service with simplified call routing giving inbound callers easy access to callers and delivering screen pops of caller information

• Simplify your outbound calling campaigns with an automated preview dialing application including list management, call distribution, status reporting and calling scripts

• Standards based VoIP solutions leverage your existing infrastructure to reduce your overall cost of ownership

• Make your business more competitive with a complete, fully integrated solution that reduces implementation costs and an accelerated Return On Investment

• Future proofs your business with a software-based CRM communications solution that keeps pace as your changing business requirements by simply updating your system software.
  
  

Features:

• Click to Dial - Increase user productivity by offering click to dial out of your contact records and with automatic tracking of calling activity in the customer record

• Screen Pops - Help your customers provide better service when inbound calls ring and automatically trigger a screen pop of your customer information to their desktop PC

• Better Campaign management - Simplify your customer's outbound calling campaigns with an automated preview dialing application (list management, call distribution, status reporting)

• Pop Telemarketing Calling Scripts - Increase effectiveness of outbound calling groups with Automated Script Pops that maximize outbound sales campaign performance.

• Web-based application builder - Change the Auto Attendant messaging to your customers or adjust call routing options with this easy-to-use GUI application.

• Integration with business applications - Seamlessly integrates with any of your business applications and system that is needed to run the business.

• Conversation recording tools - Simply click a button to record appropriate conversations such as a transaction or customer complaint and attach them to customer records for later review.

• Self management and reporting CRM software solution - Simplified Web based management and reporting eliminates the need for expensive 3rd party support.