Our IVR solutions helps to serve large enterprises and even small and mid size companies need for there daily business operations, transformations and communications for automated access to information and services to the customers over the phone. It gets easily integrated within any system application or CRM to become an voice computer that transforms the data needed by the customers over telephone. It accepts answers by prompting callers to input data onto touchtone keypad, looking up the record in the system database and speaking back the information requested by the callers or customers. It is also used for many advanced processing tasks such as bank by phone systems that helps to retrieve balance informations using their account information requested by the automated IVR system for inputs. It helps you to provide superior customer service with fast accurate answers to caller 24 hours a day. It helps you increase productivity of your employees thereby reducing overhead and expenses for customers service and satisfaction.

Our IVR Solutions are applicable in every vertical market segments for customer services such as,

• Financial Services Account balance and history, funds transfer, bill payment, interest rate inquiries, loan payment calculators, loan applications, credit card activation, branch/ATM locator

• Healthcare Claims inquiry, eligibility inquiry, open enrollment, physician referral, test results reporting, facility and patient scheduling, pre-admission certification

• Insurance Claims inquiry, policy inquiry, loan applications, rate calculators, agent locators

• Retailers, Manufacturers Account inquiry, order status inquiry, order entry, locator, inventory inquiry, pricing information, literature requests

• Utilities Billing inquiry, outage reporting, emergency notification, collections notification, service on/off scheduling

• Government Tax refund status, tax filing, ticket inquires and payments, assessor inquiries

• Human Resources Benefits status, open enrollment, training registration, time and job reporting, job postings

• Surveys/Polling - It enables you to implement IVR Surveys and/or Polling applications. You have complete flexibility in determining the time frame of the survey and the number and type of questions. These questions can be phrased to have the caller either answer rating questions, agree or disagree with the poll or select a multiple-choice answer. Real-time results are available through a secured Internet site. Results can be monitored while the polling window is open and final results will be available once the window is closed.

• Locator Service - Location Services off your customers an easy way to locate a nearby service location with a brief call. It works like this:

You advertise a toll free number. Your customer calls the number and is given the closest service location based on their telephone number and/or zip code. Optionally, they can be automatically connected to the establishment they have selected in order to set an appointment or obtain information.

• Automated Order Entry/Lead Generation - Callers can dial a toll free number and are greeted with a professionally scripted message. Callers are then guided through a caller-friendly call flow, which facilitates the capture and verification of information. Asher IVR can integrate both internal and external databases to minimize errors and promote caller satisfaction. If necessary the caller can be redirected to your call center. Daily activity reports are sent to you for fulfillment or follow up. Our Automated Order Entry/Lead Generation Service presents you and your company in a professional manner and promotes effective Customer Relationship Management.

• Customer Loyalty & Retention Campaigns - It helps clients develop loyalty campaigns, increasing brand, and product awareness while promoting loyalty. These campaigns can be designed to allow customers to accumulate points that are later redeemed for merchandise. Service organizations, Entertainment, Restaurant Chains, Major Retailers, Travel & Hospitality Industries and Publishers have used these programs with great success.

Key Benefits:

• Increased Sales

• Improved Brand Recognition/Loyalty

• Increased Retail Traffic

• Greater Response Rates

• Real time Survey Results Monitoring

• More Qualified Leads

• Greater Efficiency in Reaching Customers

Key Features:

• Inbound/Outbound Interactive Voice Response Programs

• Mirrored IVR/Internet Applications

• Live Operator Transfer

• Transcription Service

• Automated Name/Address Capture

• Natural Language Speech Recognition

• Text to Speech

• PIN Generation

• Credit Card Capture

• Multilingual Support

• Real Time Reporting via the Internet

• Call Blocking

• Custom Database Development

• Advanced Locator Programs

• Load Testing for IVR & Call Centers